Shipping, Return, and Customisation Policy
1. When will my order arrive?
Our ready-made orders dispatch time is usually 2-5 days. Handmade orders may take up to 15 days to dispatch. Order details will be sent to the customer post-dispatch of the order. The delivery time can take 3-7 days, depending on your location in the country. Most orders are delivered within 4-5 working days.
2. What are your shipping charges?
The shipping charge is flat at Rs 60 for all orders below the order value of Rs 1000. We offer FREE delivery in India for prepaid orders above INR 1000, with promo code FREEDEL
3. My order has arrived damaged. What to do?
We double-check the products before packing. We bubble wrap the product from all sides and after packing, we put the product in a container box to avoid any kind of damage. We pack the products very carefully so that the products do not get damaged while shipping. But in case of a very rare instance of items getting damaged in transit, please contact us via email atnomoshkaroline[at]gmail.com or WhatsApp at +91 9836982020 within 24 hours. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will dispatch the replacement.
We will ensure that a brand new replacement is issued to you at no additional cost. In case we cannot provide you with an alternate replacement, we will provide you with a refund of the order value(excluding shipping charges). We will inspect the products once we receive them and we will refund accordingly. Please make sure that the original product tag and packing are intact when you send us the product.
4. I don’t like the product as much OR I have changed my mind OR I don’t want to keep the product. What to do?
If unfortunately, you decide to not keep the product, please inform us via mail within 24 hours of delivery and courier the product(after carefully packing it so that it doesn’t break in transit).
Once we receive the product, we would inspect it and issue you a coupon code of the same product value within 7 days of receiving your return. You can shop for that amount anytime in the future. However, Please note
- This is not applicable to products bought during Promotional Sales. There is NO EXCHANGE NO REFUND policy for Promotional Sales and customized orders.
- If we receive the product damaged, NO reimbursement of any sort will be issued. The product will be shipped back to you again.
- Shipping Charges are non-refundable
5. How do I cancel my order?
If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order by mailing us at nomoshkaroline[at]gmail.com, mentioning your order ID.
– If we receive your cancellation request before we have dispatched your order, we will refund the entire amount within 4-5 working days of the date of cancellation.
– If we receive your cancellation request AFTER your order has been dispatched, cancellations will not be accepted.